Clear Returns and Fair Refunds
30 Days
standard return window
US Hub
central return warehouse
100%
damage transit covered
Please review our core requirements before dispatching your package to ensure your return passes receiving verification.
30-Day Window & Condition
US Warehouse Transit
Covered Damaged Goods
Items must be returned within 30 days of confirmed delivery. Merchandise must be in completely unused condition and sealed in its original retail packaging.
Standard customer returns are shipped directly to our primary US warehouse facility at the buyer's expense. We strongly advise using tracked and insured carrier services.
If an item arrives damaged or broken during transit, notify us immediately with photos. We will issue a prepaid return shipping label at zero expense to you.
Steps to Complete Your Return
Submit Return Request
Dispatch to US Facility
Inspection and Reimbursement
Message our support team with your order number, reason for return, and packaging condition photos if goods arrived damaged.
Pack goods securely in original boxing. For damaged items, affix the prepaid label; for standard returns, ship via your chosen carrier.
Our logistics team inspects parcel contents within 48 hours of warehouse arrival, issuing your refund promptly to the original card.
Need Assistance With an Order?
Our support desk is ready to generate prepaid labels for damaged deliveries or answer specific shipping questions.